Bleadon Hill Golf Course - Privacy Statement

At Bleadon Hill Golf Course we take your privacy very seriously and we are committed to protecting and respecting any personal information you share with us.
This statement describes what types of information we collect from you, how it is used, how we share it with others, how you can manage the information we hold and how you can contact us.

What information we collect?

Personal information provided by you
We collect the following personal information about you when you register as a member with us, use our facilities and express an interest in or purchase products or services from us. We also collect personal information when you contact us, send us feedback, post material to our website, customer surveys or participate in competitions.

The information we collect may include:

• Basic personal details such as your name, address, e-mail address, telephone number, date of birth or age, gender, marital status;
• Your IP address, the internet browser and device you are using, cookie or pixel information (please see our Cookie Policy for more details);
• Where you engage with us to conduct a sales transaction, we additionally may collect bank account details, debit/credit card details;
• If you visit one of our premises you may be recorded on CCTV.

How will we use the information about you?
We collect information about you so that we can:

• Identify you and manage your membership you hold with us;
• Process your order;
• Let you know about other products, services or events that may be of interest to you;
• Monitor your use of our Websites and any response to advertising campaigns.

There are various ways in which we may use or process your personal information. We list these below:

Consent:
Where you have provided your consent, we may use and process your information to:
• Contact you from time to time about promotions, events, products, services or in-formation which we think may be of interest to you
You can withdraw your consent at any time please see ‘contact us’.

Legitimate Interests
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to support customers with sales and other enquiries
• To respond to correspondence you send to us and fulfil the requests you make to us

Processing necessary for us to promote our business and products
• To send/contact you with marketing information from time to time after you have purchased a product or service from us or made a membership enquiry, we will only contact you with information about our own products and services (and in ways the law allows). You have the right to object to us sending you this information at any time.
• To contact you with targeted advertising delivered online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us.
• To identify and record when you have received, opened or engaged with our website or electronic communications (please see our Cookie Policy for more information). To administer competitions and promotions that you enter with us from time to time and to distribute prizes.

How do we share this information?
We do not sell your information to third parties. However, we may from time to time disclose your information to companies or organisations to which we pass the responsibility to handle services on our behalf, such as till service providers and email marketing agencies.
We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are un-dertaking on our behalf. We will aim to anonymise your information or use aggregated non specific data sets where ever possible.
Whilst our business is UK based there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.

How long do we keep your information for?
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

How can you manage the information we hold about you?
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identi-fication documents requested).

You have the right to:
• Ask for a copy of the information that we hold about you
• Correct and update your information
• Withdraw your consent (where we rely on it).
• Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
• Erase your information (or restrict the use of it), provided we do not have any con-tinuing lawful reason to continue to use and process that information
• Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.

You can exercise the above rights and/or manage your information, please see the ‘contact us’ section.

Cookie Policy
This explains what cookies are and how they are used across our websites. It will also tell you how to manage and remove them if you choose to.

What are cookies?
Cookies are small files that are sent from our website to your computer or mobile phone to improve your user experience. They do this by remembering you and your personal pref-erences, such as your location.

We can only read cookies that are served from our website and will never share this in-formation with any third parties.

How do we use cookies?
We use cookies in a number of different ways:

1) Anonymous Analytical Cookies
The analytical cookies that we use store anonymous information about which pages people visit, how long they are on the site, how they got there and what they click on. Information supplied by these cookies help us to analyse the profile of our visitors, make sure our websites are meeting your needs and how we could provide you with an improved experi-ence. Anonymous analytical cookies do not collect or store your personal information (for example, names or addresses), so this information cannot be used to identify you.

How to manage cookies
If your browser preferences allow it, most websites will send cookies to your computer or mobile phone. However, you can change these settings. How you do this varies with each browser, though more often than not it will be through the ‘Options’ or ‘Preferences’ tab.

For the best possible experience, we strongly recommend you leave cookies on.

How can you change your cookie settings?
Users can control cookies via their browser settings. Please visit these links to find out more
• https://www.aboutcookies.org/
• http://www.allaboutcookies.org/
• To opt-out of being tracked by Google Analytics please visit this page https://tools.google.com/dlpage/gaoptout

Keeping your data secure
We will use technical and organisational measures to safeguard your personal data,
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us?’).

What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Gov-ernment and leading businesses.

What rights do you have?

Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject ac-cess request). If you would like a copy of some or it, please:

• email, call or write to us (see ‘How to contact us?’);
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information you want a copy of, including any account or reference numbers, if you have them

Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

• email, call or write to us or use the notification section on our website (see ‘How to contact us?’);
• let us have enough information to identify you (e.g. name, registration details), and
• let us know the information that is incorrect and what it should be replaced with.

Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
• email, call or write to us (see ‘How to contact us?’).

Changes to the privacy statement
We may change this privacy statement from time to time. You should check this statement occasionally to ensure you are aware of the most recent version that will apply each time you access this website.


How to contact us

If you need any further information regarding this Privacy Statement or data protection please contact:
Laura Coleman – Laura.coleman@howardsgroup.co.uk
Haywood Park
Roman Road
Bleadon
BS24 0AD

01934 811777